TLC Network Enterprise Privacy Policy

TLC Network Enterprise (collectively, "TLC") respects your privacy. This privacy policy (the "Policy") explains how TLC collects and uses data collected from you, including personal information, through our publicly available websites (the "Sites") and other related services on which we post a direct link to this Policy. This Policy does not cover any other data collection or processing, including without limitation, the data we host for our registered customers. If you purchase or subsribe our solutions, the data that you (and your customers) submit as you use our solutions will be governed by the applicable TLC agreement, and as required by law.

How We Collect Information

Directly from You

We collect personal information from you when you interact with our Sites or use our Services. For example, we collect personal information from you when you purchase our products, complete a profile, register with us, participate in surveys, register for an event, apply for a job, download a white paper, participate in a webcast, complete questionnaires or contests, contact us with questions or comments, request information such as a newsletter, provide us with feedback, or voluntarily post in blogs, chat rooms, forums or messages boards available from the Sites. The type of information that we collect from you depends upon your interaction with our Sites and Services, but may include, your contact information such as your name, address, email address and phone number, username, password, language choice, time zone, employment title and company information, credit card information or other payment information, tax identification number and reseller identification number, and other personal information that you actively submit to us.

From Third Parties

We may collect personal information about you from our third party affiliates or partner companies and from marketing or advertising companies that provide us with such information as a part of their relationship with us. We may combine this with information that we already have collected about you.

Automatically Through our Site

We use various tracking technologies to collect and store information from you when you use our Services, such as your IP address, browser type, browser language, operating system, device type, referring site (site you visited before coming to our site), date and time of visit, URL and page metadata, installation data (such as the operating system type and application version), and information such as crashes, system activity and hardware settings. We may also automatically collect and store certain information in activity logs such as: details of how you used our Sites and Services, your search queries, and your IP address. Please see our section entitled "Cookies and Other Tracking Devices" below for additional information.

Information Collected Through our Apps

We may collect clickstream data and other related information about your use of our Apps. We use this information to understand how you use our Apps, for service improvement, troubleshooting and as described in this Policy.

How We Use Your Information

We use information we collect to conduct our business and improve our Sites and Services, develop new products and services, provide information and support, to better understand your needs and interests, personalize communications and advertising, and generally promote a quality experience for you. For example, we may use your information, including your personal information, to:

  • Communicate, interact and build our relationship with you;
  • Customize the content, products and services that are offered to you;
  • Contact you with information about TLC and affiliated third-parties;
  • Process, fulfill and follow up on transactions and requests for products, services, support, and information;
  • Verify your authority to enter and use our Services;
  • Engage in market research and analysis;
  • Measure, analyze and improve our products and services, the effectiveness of our websites, and our advertising and marketing;
  • Consider your employment application;
  • Comply with legal requirements;
  • Provide targeting advertising, including the use of re-targeting technology;
  • Send you marketing materials, for example, via email, including our newsletter, and to notify you about products and services that we believe would be of interest to you; or
  • Deter, detect, and prevent fraud and other prohibited or illegal activities.

We may link information we collect from multiple sources to provide better service to you and to improve our products and services.

How We Share and Disclose Your Information

We do not sell your personal information to third parties for their own marketing purposes. We may share or disclose your personal information as follows:

  • To affiliated and unaffiliated service providers for the sole purpose of enabling them to provide services to us in connection with providing our Services to you;
  • Based on a good faith belief that such disclosure is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violation of our Policy, as evidence in litigation in which we are involved, or to otherwise protect the rights or safety of any person or entity;
  • Based on a good-faith belief that disclosure is necessary to respond to judicial process, valid government inquiry, or is otherwise required by law;
  • If we are acquired by or merged with another entity, if all or part of our assets are acquired, or in response to a bankruptcy proceeding, we may transfer your information to the acquiring entity;
  • When posted by you or an authorized third-party, to our wikis, forums, blogs, message boards, chat rooms and other social networking environments or Sites;
  • We also may share aggregate or non-personally identifiable data about users with third parties for marketing, advertising, research, analytics or similar purposes; and
  • To other third parties for purposes you have allowed or consented to.

Access and Opt-Out

You may review and update your contact information by accessing and modifying the information in your account or by submitting a request to TLC at This email address is being protected from spambots. You need JavaScript enabled to view it..

If you choose not to receive TLC sent emails or newsletters, you can opt-out or unsubscribe by emailing This email address is being protected from spambots. You need JavaScript enabled to view it., by following the opt-out instructions in the email or newsletter, or by sending mail to TLC Network Enterprise, Suite A1203, A12th Floor, Wisma Lim Foo Yong, No. 86, Jalan Raja Chulan, 50200 Kuala Lumpur, Malaysia.

Please note that while TLC offers you some control over marketing communication, certain transactional, relationship, and legally required communications will not be affected by the choices you have made about marketing communications.

Cookies and Other Tracking Devices

We use cookies and other tracking mechanisms to track information about your use of our Sites and Services.

Cookies: Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience on our Sites. Cookies make the interaction between you and the Sites faster and easier.

We use cookies to improve your user experience by enabling our Sites to 'remember' you, either for the duration of your visit (using a "session cookie") or for repeat visits (using a "persistent cookie"). TLC uses both session cookies and persistent cookies when you access our Sites. Session cookies expire and no longer have any effect when you log out of your account or close your browser. Persistent cookies remain on your browser until you erase them or they expire.

You may encounter cookies or pixel tags on websites that we do not control. For example, if you view a web page created by a third party or use an application developed by a third party, there may be a cookie or pixel tag placed by the web page or application. Likewise, these third parties may place cookies or pixel tags that are not subject to our control and this Policy does not cover their use.

    How Do I Disable Cookies? Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site who disable cookies will be able to browse certain areas of the Site, but some features may not function.

Web Beacons: We may use "web beacons" (electronic images also known as pixel tags or clear gifs) to recognize a cookie on your computer when you view or act upon a web page, an advertisement that we've placed on a third-party web page, or an email or other electronic communication that we've sent.

Local Storage Objects ("LSOs"): We also use Local Shared Objects (LSO), sometimes referred to as "Flash" cookies. Use of Local Shared Objects can help prevent fraud and can support our Sites. Flash LSOs are different from browser cookies because of the amount and type of data stored. Typically, you cannot control, delete, or disable the acceptance of Flash LSOs through your web browser. For more information on Flash LSOs, or to learn how to manage your settings for Flash LSOs, go to the Adobe Flash Player Help Page, choose "Global Storage Settings Panel" and follow the instructions. To see the Flash LSOs currently on your computer, choose "Website Storage Settings Panel" and follow the instructions to review and, if you choose, to delete any specific Flash LSO.

Other Tracking Technologies: We may also collect usage and performance data through our Apps using various platform specific- tracking technologies applicable to the Apps.

Third Parties

TLC may allow certain companies, such as analytics partners, advertisers, application developers and ad networks, to use cookies, web beacons, LSOs and other tracking technologies on the Sites and Services as described below.

Analytics: TLC uses a variety of third-party services to help us understand the use of our Sites and Services, such as Google Analytics. These third-party service providers may collect information sent by your browser or mobile device, such as cookies or your IP address.

For example, the information generated by the cookie and other platform-specific technology about your use of our Services (including your Internet protocol ("IP") address) will be transmitted to and stored by Google. Google will use this information for the purpose of evaluating your use of the Sites, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.

Advertising: We use third parties such as network advertisers and analytics providers to assist us in displaying advertisements on our Sites and on third party websites. Network advertisers are third parties that display advertisements based on your visits to our Sites as well as other websites. In cases of re-targeting technology, third party ad network providers, advertisers, sponsors and/or traffic measurement services may put cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs and other technologies on your computer to collect information about your interests. This provides our website visitors with advertising displays or text ads, that most likely match their product and information interests and enables us and the network advertisers to measure the effectiveness of the ads.

You may opt-out of many third party ad networks. To learn more about this, please visit the Network Advertising Initiative (NAI) at www.networkadvertising.org/optout_nonppii.asp (NAI) or the Digital Advertising Alliance at www.aboutads.info/choices (DAA). Opting out of one or more NAI member or DAA member networks (many of which will be the same) only means that those members no longer will deliver targeted content or ads to you. It does not mean you will no longer receive any targeted content or ads on our Site or other websites.

User Generated Content

We may collect personal information about you when you voluntarily post in blogs, chat rooms, forums or message boards available from the Sites. All of the information that you post will be available to all visitors to our Sites. TLC is not responsible for the personal information you choose to submit in these forums. We cannot prevent such information from being used in a manner that may violate this Policy, the law or your personal privacy.

Links to Third Party Site(s) and Applications

The Sites provide links to third party websites or resources (e.g. applications) over which TLC does not have control. Such links do not constitute an endorsement by TLC and TLC does not control the content or privacy policies or practices of such sites. Any access to and use of such linked websites or any resources available on our Sites is not governed by this Policy, but instead is governed by the privacy policies of those third parties' websites.

Security

Transmissions over the Internet are never 100% secure or error-free. TLC employs procedural and technological measures that are reasonably designed to help protect personal information from loss, unauthorized access, disclosure, alteration, or destruction.

Children's Privacy

TLC recognizes the privacy interests of children and we encourage parents and guardians to take an active role in their children's online activities and interests. This Site is not intended for children under the age of 13. TLC does not target this Site to children under 13. TLC does not knowingly collect personal information from children under the age of 13.

Effective Date and Amendments

This statement is effective as of October 31, 2013. We reserve the right to change, modify, add or remove portions of this statement from time to time and in our sole discretion, but will alert you that changes have been made by indicating on the statement the date it was last updated. Your continued access to the Sites and Services will indicate your acceptance of our updated Policy. We recommend that users revisit this statement on occasion to learn of any changes.

Contact Us

Please contact us by writing to us at: This email address is being protected from spambots. You need JavaScript enabled to view it. or TLC Network Enterprise, Suite A1203, A12th Floor, Wisma Lim Foo Yong, No. 86, Jalan Raja Chulan, 50200 Kuala Lumpur, Malaysia if you have any questions regarding this Policy.

TLC Professional Services Terms and Conditions

1 Payment. Pursuant to these TLC Professional Services Terms and Conditions (“Agreement”) Customer agrees to pay for Services, as referenced, on a time and materials basis at the rates or fixed fee specified. If no rate or fixed fee is specified, Customer agrees to pay for Services at quoted rates of TLC Network Enterprise (“TLC”). Charges for fraction of hours shall be rounded to the nearest whole number. Provided Customer is eligible for TLC’s credit terms, charges for Services will be invoiced after the Services are performed on a monthly basis unless otherwise specified. Customer shall make payment for Services and reasonable travel and living expenses incurred by TLC within 30 days of invoice date. Any overdue amounts shall be subjected to a finance charge at the rate of 1.5% per month commencing on the date such amount becomes overdue, or the highest rate permitted by applicable law, whichever is higher. Customer will pay any tax TLC becomes obligated to pay by virtue of this Agreement exclusive of taxes based on the net income of TLC. This Agreement is for Services and does not include parts, hardwares, materials or goods.

2 Services. TLC shall make reasonable endeavors to provide Services on a timely basis, subject to availability of qualified personnel and the difficulty and scope of the Services to be provided. However, TLC shall not be liable for its failure to do so, nor will it be in breach of this Agreement solely by reason of such failure. TLC may reassign and substitute personnel at anytime and may provide the same or similar Services to other customers. Services supplied by TLC under this Agreement are provided to assist Customer. Customer, not TLC, will be responsible for determining objectives.

3 Property Rights. Any ideas, concepts, inventions, know-how, data-processing techniques, software or documentation developed by TLC personnel (alone or jointly with Customer) in connection with Services provided to Customer (“TLC Information”) will be the exclusive property of TLC, except to the extent that such items are a derivative of Customer’s property. Upon payment of all sums due, TLC grants Customer a non- exclusive, royalty-free, nontransferable (without right to sublicense) license to use the software or other proprietary rights in Services developed under this Agreement. TLC may provide Customer with specific, customized or unique suggestions or information as part of the Services developed by TLC, which suggestions or information do not have application to other customers of TLC (“Customer-Owned Information”). TLC will identify all Customer-Owned Information and furnish that information to Customer subject to the qualifications set forth in this Agreement, and Customer will own all of TLC's right, title and interest in the Customer-Owned Information.

4 Warranty. Except as expressly represented otherwise in this Agreement, and to the extent not prohibited by law, all Services, including any documentation, publications, software programs or code, and other information provided by or on behalf of TLC to Customer under this Agreement are furnished on an “AS-IS” basis, without warranty of any kind, whether express, implied, statutory or otherwise especially as to quality, reliability, timeliness, usefulness, sufficiency and accuracy. ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION ALL IMPLIED WARRANTIES OF CONDITION, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED BY TLC. NO ORAL OR WRITTEN INFORMATION PROVIDED BY TLC SHALL CREATE A WARRANTY UNLESS INCORPORATED INTO THIS AGREEMENT.

5 Liability. TO THE EXTENT PERMITTED BY LAW, TLC WILL NOT BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL OR OTHER INDIRECT DAMAGES, SUCH AS LOST OF PROFITS, EVEN IF TLC HAS KNOWLEDGE OF THE LIKELIHOOD OF SUCH DAMAGES. IN THE EVENT THAT TLC FAILS TO PROVIDE SERVICES IN ACCORDANCE WITH THIS AGREEMENT, TLC'S ENTIRE LIABILITY AND CUSTOMER'S EXCLUSIVE REMEDY SHALL BE FOR TLC TO USE ITS REASONABLE EFFORTS TO RE-PERFORM THOSE SERVICES WITHIN A REASONABLE PERIOD OF TIME; PROVIDED, THAT IN THE EVENT TLC IS UNABLE TO CORRECT ANY DEFAULT OR BREACH OF THIS AGREEMENT, TLC MAY ELECT TO REFUND ALL PAYMENTS ACTUALLY RECEIVED FROM CUSTOMER FOR THE SERVICES IN QUESTION IN FULL SATISFACTION OF TLC'S OBLIGATIONS UNDER ALL THEORIES OF LAW. SUCH REFUND SHALL CONSTITUTE TLC'S ENTIRE LIABILITY AND CUSTOMER'S EXCLUSIVE REMEDY FOR SUCH DEFAULT OR BREACH. IN NO EVENT SHALL THE AGGREGATE LIABILITY FOR DAMAGES OF TLC, ITS EMPLOYEES OR AGENTS, EXCEED THE AMOUNTS CUSTOMER ACTUALLY PAID TO TLC FOR THE SERVICES AS STATED UNDER THIS AGREEMENT. TO THE EXTENT PERMITTED BY LAW, THE LIMITATIONS IN THIS SECTION SHALL APPLY TO PERSONAL INJURY AND DEATH.

6 Confidentiality. To the extent permitted by law, both parties agree to preserve the confidentiality of data and information relating to the other’s business, including data and information belonging to third parties, that is either in writing marked as confidential or, if disclosed orally, communicated as confidential at time of disclosure and confirmed as confidential in writing within thirty (30) days of disclosure ("Confidential Information”). Neither party will have any obligation to maintain the confidentiality of any data or information which (a) was in the receiving party’s lawful possession prior to the submission thereof by the owning party (b) is lawfully obtained by the receiving party from a third party under no obligation of confidentiality, (c) is or becomes generally known or available other than by unauthorized disclosure, or (d) is independently developed by either party. Both parties will keep all Confidential Information in confidence and will not disclose any item of Confidential Information to any person other than employees, agents, or contractors who need to know the same in the performance of their duties to the parties. The receiving party will protect and maintain the confidentiality of all Confidential Information with the same degree of care as it employs to protect its own Confidential Information, but in any event with at least a reasonable degree of care. TLC is not precluded from developing and marketing products, which provide the same or similar functionality as the Services, provided that such products do not use Customer’s Confidential Information or incorporate work originally created by or owned by Customer. Neither party may export the other’s Confidential Information without the other party’s written consent. The obligations created under this Section shall survive the termination of this Agreement for a period of five (5) years.

7 Term. This Agreement shall terminate on the End Date. If no End Date is specified, this Agreement shall terminate twelve (12) months from the date of this Agreement. This Agreement may be renewed or extended upon the mutual consent of the both parties. Customer will have the right to terminate this Agreement after work has commenced upon ten (10) days written notice, provided that Customer will pay to TLC all charges for Services performed and all expenses incurred by TLC up to the effective date of such termination. TLC may at its option terminate this Agreement immediately if Customer has (i) failed to cure any breach of this Agreement within thirty (30) days of written notice from TLC, (ii) breached the terms of section 6, or (iii) failed to pay any outstanding sum within five (5) days of written notice of delinquency. In addition, TLC may at its option suspend Services immediately upon Customer’s failure to make payment in accordance to this Agreement. The provisions of Sections 1, 3, 4, 5, 8, 9, 10 and 11 shall survive termination of this Agreement.

8 Non-Solicitation. During the term of this Agreement, and for one (1) year thereafter, Customer shall not offer employment to, or employ, an employee or contractor of the other party directly involved in the Services, or induce such employee or contractor of TLC to breach any employment agreement or services contract with the TLC. This provision shall not preclude Customer from making offers of employment through public advertisements.

9 Publicity. In connection with TLC’s promotion of its professional services, including but not limited to, the listing on its web site of customers who have utilized such services, Customer grants to TLC a worldwide non-exclusive royalty free license to publicly use Customer’s name and trademark(s). TLC agrees to make reasonable efforts to adhere to any trademark guidelines that Customer may wish TLC to adopt, as delivered in writing to TLC from time to time.

10 Cancellation Customer may cancel Services prior to the start date by providing email notice with receipt confirmation to TLC at billing at legendarycomputing dot com. TLC is not responsible for errors in the delivery of cancellation or reschedule notices. When notice is received at least fifteen calendar days (15) days or more in advance of the estimated start date of Services, the Customer is entitled to a refund if payment was prepaid, or may reschedule for a later available date without penalty. There are no refunds or reschedule allowances for Service changes made within fourteen (14) days of the estimated start date of Services. TLC reserves the right to cancel or reschedule Services dates at any time, or replace personnel who may be assigned to deliver the Services. If TLC cancels a Service, the Customer is entitled to a refund if payment was prepaid, or may reschedule for a later available date without penalty. TLC shall not be responsible for any loss incurred by Customer as a result of a cancellation or reschedule.

11 Miscellaneous. To the extent permitted by law , the laws of Malaysia shall govern this Agreement. Neither party shall be liable for any delay or failure to meet its obligations under this Agreement due to circumstances beyond its reasonable control, including but not limited to war, riot, insurrection, civil commotion, labor strikes or lockouts, shortages, factory or other labor conditions, fire, flood, earthquake or storm. If any provision of this Agreement should be held to be unenforceable or invalid for any reason, such unenforceability or invalidity shall not affect the enforceability or validity of the remaining provisions, and the parties will substitute for such provision an enforceable and valid provision, which most closely approximates the intent and economic effect of the unenforceable or invalid provision. This Agreement constitutes the entire agreement between the parties with respect to the Services provided hereunder and supersedes all prior proposals, both written and oral, and all other written and oral communications between the parties. No modification to the Agreement will be binding unless it is in writing and signed by an authorized representative of each party. TLC may use subcontractors to perform any Services hereunder. Any quote for Services will be valid for 30 days, unless otherwise specified.

We try to respond to all enquiries as quickly as we can. Choose a contact channel below and we'll make sure we put you in touch with the right person.


Technical assistance

If you are looking for help, our [TLC] Support Team, This email address is being protected from spambots. You need JavaScript enabled to view it. can help.

 

Web feedback

If you have suggestions or corrections for www.legendarycomputing.com, email us at webmaster@legendarycomputing.com .

 

Sales enquiries

Please contact [TLC] Sales Division, sales@legendarycomputing.com if you would like to discuss support, training or technical consulting.

Subcategories

 

The simple guides below will introduce you to some basic CRM concepts and helps you get familiar with the system. It describes how to access CRM through a personal computer and a web browser. It also describes how to perform a broad range of customer relationship management tasks and related administration tasks.

Readers are not required to have any programming or software development knowledge, but should be generally familiar with the use of a personal computer and a web browser such as Mozilla Firefox.

Please note that some of the fields/features are subject to availability of your system.

 

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We try to respond to all enquiries as quickly as we can. Choose a contact channel below and we'll make sure we put you in touch with the right person.
Technical assistance
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